By Phone: – 940-964-2165 - We’re there for you weekdays 10am to 5pm Central Time, Tuesday through Friday.
By Email – Email us at firstname.lastname@example.org.
How do I place an order?
Ordering a product from Exceptional Bride web site is quick and easy. After you select an item, you'll be guided through checkout. If you prefer not to order online, you may place an order via phone.
Phone Orders: Please call us to place an order.
Can I change my order at any time?
Orders are processed typically in 24-48 hours after they are placed. We can change an order only if it has not been shipped out yet.
How do I cancel an order?
Please have your order number handy, and then call our Customer Service department. If your order has not been shipped, we can cancel your order. We cannot guarantee that order cancellations made via email will be caught and cancelled.
Can I add or remove items to an order I've already placed?
Please have your order number handy, and then call our Customer Service department. If your order has not been shipped out yet, we can add or remove items from your order.
What should I do if I receive a wrong order?
It is very unlikely this would happen as we physically inspect each order before it is shipped, but if it does please contact a customer service representative so we may correct this immediately. You will not be responsible for the charge of the second shipment.
When will my order ship?
Please allow us 24 to 72 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day. Personalized items can take up to 3-5 days longer for shipment.
How long will it take for my order to arrive?
It usually takes 2-10 business days to receive the order once it has shipped.
Can I expedite my order?
Yes, you can expedite your order by selecting 3 day express, 2nd day or Next Day air at the checkout.
Do you deliver to P.O. Boxes?
Unfortunately we do not ship to PO boxes.
Which Carriers do you use?
We use FedEx as our main carriers. Other carriers such as UPS or USPS may be used if necessary.
Can you send me a catalog through the mail?
Due to our constantly expanding product line and price changes, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site.