Standard Shipping and Processing
Exceptional Bride makes every effort possible to ship an order within 1 to 3 days of the date of receipt. Some items are sent directly from our suppliers and may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by FedEx, UPS or USPS. Customers requesting a "Rush" will be accessed a $10.00 surcharge on orders under $500, $20 surcharge on orders up to $1000, $25 surcharge on orders up to $2000 and a $45 surcharge on orders greater than $2000.00.
Ground Shipping and Order Processing
Ground shipping is the default delivery service. Faster Air shipping methods are available for an additional charge. This is the least expensive shipping option and delivery time varies from 1-6 business days within the continental United States. All shipments are traceable with any of our shipping methods. You may also select a faster shipping service for an additional charge.
We ship orders during standard business hours, Monday - Friday. All transit times are calculated in business days (Sat-Sun and Holidays do not apply). While placing an order please consider the processing time. If you place an order on a weekend day or national holiday it will be processed the next business day. We cannot guarantee that order cancellations made via email will be caught and cancelled. Telephoning us will insure the cancellation of your order and prevent unwanted charges and shipments.
Glass and ceramic vases are shipped within the 48 continental United States only. Glass vases are shipped FedEx or UPS ground ONLY and cannot be expedited.
We do not upgrade shipping for replacements.
Shipping to International Customers: International Shipping
Additional charges, such as customs duties and taxes, are separate from this transaction, not calculated during checkout, and not collected by Exceptional Bride. We are not in a position to assist with or give advice on these additional charges. Please consult your local customs office/broker for more details.
Shop Online and ship worldwide from the USA with MyUS
We have partnered with MyUS, the No. 1 international shipping service to bring your favorite brands to you. With MyUS, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.
MyUS uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
To get started:
If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!
What's MyUS.com? It's an international mail forwarder. When you sign up, you'll receive a private U.S. street address—this is where we'll send your ExceptoinalBride.com order. Then, MyUS.com makes sure your order is correct and delivers it to your international address.
International Returns & Exchanges
It’s simple! Just follow the steps for domestic returns and exchanges. Please use the shipping carrier of your choice. Note: Your shipping carrier will charge a return shipping fee.
Damages, Incorrect Items Received for International Orders:
We will send replacement with your next order for any international orders with items received, damaged or incorrect. We apologize but we do not pay for reshipping on International Orders. Due to the high cost of international shipping we only offer this one option.We will send the item with your next order as "Sample / Replacement" so that you do not have to pay again for any duties on that particular item being replaced. Exceptional Bride does not refund shipping charges. If a package is deemed lost by the carrier, no credit or refund will be issued until completion of the claims process.
In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.
Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote.
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Canadian Shipping Information:
Shipping charges are calculated when you proceed to check out from the shopping cart. In addition to these shipping charges, packages shipped to Canada may be subject to a brokerage fee that will be collected at the time of delivery by the carrier. These charges are an additional: $5.00 for USPS Priority Mail (delivered by Canadian Post), $8.00 for USPS Express Mail (delivered by Canadian Post), and $25.00 for UPS.
Orders shipped to Canada that are valued over $20.00 may be subject to an import tax of up to 20%, depending on the providence. If applicable, the tax will be collected upon delivery.
Delivery Times for US Domestic
Delivery times do not include the time to process your order. Orders are processed Monday - Friday (Sat-Sun and Holidays do not apply). If you place an order on a weekend day or national holiday it will be processed the next business day.
USPS deliveries occur Monday - Saturday except on holidays.
Standard Ground Shipping - 6-12 business days (varies with location)
Regular Express Shipping - 3-5 business days (varies with location)
All transit times are calculated in business days (Sat-Sun and Holidays do not apply).
Items not in stock at time of order placement will be placed on backorder and shipped to you as soon as possible.(One of our customer service representative will notify you either by phone or email) Your charges will not be billed until your order ships.
APO, FPO & PO Boxes
We do not ship to APO, FPO and PO Boxes. A physical address is required.
We recommend upgraded shipping for candles ordered in June, July or August. We cannot guarantee the candles will not melt when shipped standard ground.
Due to the bulkiness and weight of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.
Domestic Returns, Exchanges & Claims
Your satisfaction is always our top priority and we work with our vendor partners to guarantee the quality of the products that we offer and we want you to be completely satisfied with your purchase. Please note that all returns require a "Return Authorization Number" which can be obtained by emailing us at: firstname.lastname@example.org. All non-authorized return packages will be refused and sent back to you.
For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. All charges related to the return of items are the responsibility of the customer unless you received the wrong item, or where the fee is prohibited by law. We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a "rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If an item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage contact us immediately. In case of damage; DO NOT discard any shipping materials and manufacturer's packaging. Please re-seal the damaged products using the original packaging materials. If you don't want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away please contact us. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 40% on returns of opened products.
Contact our Customer Service before returning merchandise for any reason. All non-authorized return packages will be refused and sent back to you. All claims should be made within 3 days of receipt of merchandise. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise. All returned goods will be accessed a 25% restocking fee.
A returned shipment must include a "Return Authorization Number" or it will be refused by Exceptional Bride. All products returned must be in resalable condition. Damaged items or packages must be reported immediately. No credit will be awarded for items returned damaged or broken. Personalized items cannot be returned.
Return Policy Exceptions
We are unable to accept returns or exchanges on the following items:
If an item has been used, we are unable to accept its return.
Unauthorized returns are subject to a 40% restocking fee.
Customized or personalized products
Special order items including promotional and gift merchandise.
All claims for credit, shortages, dissatisfaction and/or damages must be placed within 3 days of receipt of merchandise.
Shipping charges are non-refundable. Customers that receive free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
Customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer’s incorrect address entered on the order form. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.
Customer satisfaction is very important to us and we value and appreciate your business. If you have any questions or concerns please email us at: email@example.com.